Frequently Asked Questions
Many shows you can buy tickets at the door. Check our calendar for show details and click on link provided in show details for ticketing.
For shows in the big room, there are a few seating areas available, but it is mostly a standing room only venue. Some events may have reserved seating tickets available for purchase. Our lounge area has bar and lounge seating in our smoking room.
Tickets will only be refunded if a band cancels. Ticket exchanges are not allowed, but if you are unable to attend, you may consider a secondary site like StubHub or announcing on social media.
Yes, our lounge bar is always open everyday 5pm-3am. During big shows we have a second full bar open on the big side.
Hi Tone takes cash and all major credit cards. Checks will not be accepted as payment.
A state issued ID is required of all guests, regardless of your age. If you are over 21 and do not have the proper identification, alcohol consumption will not be allowed. Lounge side is 21 and up and our big side is 18 and up.
You’re welcome to get your card any time during business hours (5pm-3am). Cards left over night will be charged of your tab plus 20% tip.
Reentry is only allowed for patrons over the age 21 years. If you are 18 and up, no reentry is allowed.
If you require specific accommodations, please call in advance or notify the manager upon arrival, and we will be happy to make arrangements for you.
Our bar lounge is open everyday 5pm-3am. During show nights, if you are 21 years or older, you are allowed to be inside our lounge before doors open. Each show is different, so please check our calendar for show times. Doors open 1 hour prior to show.
Shows end times vary on artist. The Hi Tone closes at 3am.
There is parking available in front of the venue and on the sides. Additional parking is allowed at Regions and the strip mall. Do not park across the street or any business that has a do not park sign posted.
All of our logos can be found here.
